Shipping Policy

Welcome to SILVERINE! We take pride in delivering quality products right to your doorstep as quickly and safely as possible. Please review our Shipping Policy for details on how we manage shipping, delivery times, tracking, and any potential delays.

Order Processing

Processing Time: Each order is carefully prepared and processed within 1-3 business days (excluding weekends and holidays) after your purchase. As soon as your order is ready for shipping, we will send a confirmation email.
Custom Orders: Customized or personalized items may require additional time. You will be notified of any extended processing times upon order confirmation or during checkout.

Delivery Timeframes

Standard Delivery: We aim to deliver all orders within 3-5 business days. This timeframe applies to most locations; however, delivery times may vary depending on your location and selected shipping method.
Unforeseen Delays: While we strive to meet our delivery estimates, please note that delays may occur due to factors outside our control, including carrier or manufacturing issues. In the rare event of a delay, we will notify you with updated delivery estimates and do our utmost to resolve the matter promptly.

Shipping Rates

Domestic Shipping: Shipping rates are calculated based on your location and chosen shipping option, allowing us to offer the best possible service at a reasonable cost.
Free Shipping: From time to time, we may offer free shipping promotions. Keep an eye on our website for any active promotions or discounts!

Order Tracking

Once your order has shipped, we will send you a confirmation email containing a tracking link. You can track your order conveniently through our website by using the provided tracking number, giving you real-time updates on your shipment’s progress. Should you have any difficulty tracking your order or need further assistance, feel free to reach out to us at info@silverine.in.

Customer Support and Delayed Shipments

At SILVERINE, customer satisfaction is our top priority. We understand how important it is for you to receive your order on time, and we make every effort to ensure timely delivery. If your order is delayed for any reason:

Contact Us: If you experience any unusual delays, please contact us at info@silverine.in, and our team will assist you with tracking updates or alternative solutions if necessary.
Resolution Process: In case of lost or significantly delayed shipments, we will work with the carrier to resolve the issue and keep you informed every step of the way. Our aim is to ensure that you receive your order or a suitable resolution as quickly as possible.

Damaged or Incorrect Orders

We carefully inspect all items before shipment. However, if you receive an item that is damaged or incorrect:

Report Issues: Please contact us within 7 days of receiving your order, and we may ask for photos to verify the issue.
Resolution: Upon confirmation, we’ll arrange for a replacement item or offer a refund according to our Return Policy.

International Shipping

Currently, we offer international shipping to select countries. If you are placing an international order, please be aware that customs fees, import duties, or taxes may apply based on your country’s regulations. These fees are the responsibility of the customer, and we encourage you to check with your local customs office for more details before placing your order.