Terms & Conditions

At SILVERINE, your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy for guidance on returns, exchanges, and refunds.

Return Eligibility

Return Window: We accept returns within 14 days of the delivery date. If 14 days have passed since your item was delivered, we unfortunately cannot offer you a refund or exchange.
Condition of Items: To be eligible for a return, items must be in their original, unused condition, with all tags, packaging, and documentation intact. We reserve the right to refuse returns that show signs of wear or do not meet our requirements.
Non-Returnable Items: Certain items are exempt from being returned, including:
- Customized or personalized items
- Gift cards
- Sale items (if marked as “final sale”)

Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at info@silverine.in with your order number and reason for return. Our team will provide you with detailed instructions and a return authorization.
Packaging: Securely package the item in its original packaging to prevent any damage during transit.
Return Shipping: Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Exchanges

If you need to exchange an item for a different size, color, or a similar product:

Exchange Eligibility: Exchanges are accepted within 14 days of delivery for items that are in original, unused condition with all tags and packaging intact.
Exchange Process: Contact info@silverine.in to arrange an exchange. Once your original item is received and inspected, we will process the exchange. If the requested item is out of stock, we will offer you an alternative or a refund.

Refunds

Upon receipt and inspection of your returned item, we will notify you via email about the status of your refund.

Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 5-7 business days for the refund to reflect in your account, depending on your payment provider.
Partial Refunds: In some cases, partial refunds may be granted for items that show minor signs of wear or are returned after the 14-day window.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos and details of the issue. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the estimated timeframe, please:

Check Your Bank Account: Refunds may take some time to post, depending on your financial institution.
Contact Your Bank: Processing times vary, and it may take additional time before your refund appears in your account.
Contact Us: If you have completed the above steps and still have not received your refund, please reach out to us at info@silverine.in for assistance.