Terms & Conditions

At SILVERINE, your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy for guidance on returns, exchanges, and refunds.

Return Eligibility

No Returns:
We do not accept returns for any products. Please ensure you are confident in your purchase before completing your order. If you have any questions about a product, feel free to contact us before placing your order.

Order Cancellation

You can cancel your order within the same day it is placed. After this time, cancellations will no longer be accepted. To cancel, please contact us at Silverine6353@gmail.com as soon as possible.

Customized products

Customized products (e.g., personalized phone covers) are non-refundable unless they arrive damaged or defective.

Exchanges

If you need to exchange an item for a different size, color, or a similar product:

Exchange Eligibility: Exchanges are accepted within 14 days of delivery for items that are in original, unused condition with all tags and packaging intact.
Exchange Process: Contact info@silverine.in to arrange an exchange. Once your original item is received and inspected, we will process the exchange. If the requested item is out of stock, we will offer you an alternative or a refund.

Refunds

Upon receipt and inspection of your returned item, we will notify you via email about the status of your refund.

Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 5-7 business days for the refund to reflect in your account, depending on your payment provider.
Partial Refunds: In some cases, partial refunds may be granted for items that show minor signs of wear or are returned after the 14-day window.

Damaged or Defective Items

If the product arrives broken or damaged, customers must provide a clear unboxing video as proof. In such cases, the product is eligible for return within 7 days of delivery.

Late or Missing Refunds

If you haven’t received your refund within the estimated timeframe, please:

Check Your Bank Account: Refunds may take some time to post, depending on your financial institution.
Contact Your Bank: Processing times vary, and it may take additional time before your refund appears in your account.
Contact Us: If you have completed the above steps and still have not received your refund, please reach out to us at info@silverine.in for assistance.